Is it possible to call mail script in scheduled email of reports?

[Savita P]

Is it possible to call mail script in scheduled email of reports? I need to send send from address and other details.Currentlt it is sending email as "IT Service Desk<xxxxx@service-now.com>",  I want to set it with another values. How we can achieve this?

[AbhishekGardade · Accepted solution]

Hello Hit,

Yes you can call it in schedeuled reports:

1. Create mail scripts in System Notifications -> Email -> Notification Email Script

2. Add this code :  email.setFrom("Your label <xxxxx@service-now.com>");

3. Call in Introductory message field on scheduled reports by using

                  ${mail_script:script name}.

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade