Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Is it possible to clone and customize the agent chat widget in the portal?

snow_steve
Giga Contributor

‎03-22-2022 06:57 AM

I see some code related to it in the CSM Stock Header and in the Virtual Agent Service Portal Widget, but it seems like a lot of its functionality is happening elsewhere. Specifically, I can't seem to figure out where its sending messages to the agent and vice-versa. I'd like to be able to clone it and customize it but I'm starting to think most of its functionality is hidden. Does anyone know for sure?

0 Helpfuls
  • 929 Views
1 REPLY 1

Community Alums
Not applicable

‎03-22-2022 07:06 AM

Hi @snow_steve ,

No !! Unfortunately you cannot do so as Agent Chat configuration does not work with a custom Service Portal widget. Either use Agent Chat configuration and accept the widget it uses, or use a legacy method like adding a (custom) Service Portal widget directly on a Service Portal page or embedding it to a header or footer.

 

Reference : https://community.servicenow.com/community?id=community_question&sys_id=bee2d83edb6720503daa1ea668961908

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

0 Helpfuls