we have built a bi directional ebonding integration between external tool and ServiceNow.
sometime integration fails due to network or xyz reasons.
say a record got created at 1pm in external tool, integration is down for 2 hrs, then it came up.
Now in servicenow, I want to create that record where the created time stamp should be 1pm only.
Is it possible?
If not possible, how to tackle this situation as its a common one where integration can fail and the timestamps cannot match between the 2 systems.
Why we want to match timings is because - We want to measure SLA precisely based on actual time when record was created in source tool.
