Is it possible to create KB templates with a pre-designed layout

[B Ashok]

Hello Team, 

Is it possible to create KB templates with a pre-designed layout which includes a header image and embedded tables ?

Thanks

[Shree_G]

Hello @B Ashok ,

Knowledge Articles Templates can be created as below under "Article Templates" :

Here you have options to create the headings style and Field styles:

[B Ashok]

For example : The below template created in excel, that will be pasted in ServiceNow HTML space, but I should have below template to be created with in ServiceNow. Is it possible ? 

[Shree_G]

@B Ashok ,

I was able to replicate the template you require as below:

[Shree_G]

@B Ashok ,

If it is just the Banner Image you are struggling with, here are steps below:

1. Upload the required image in instance.
All > System UI > images.
choose category as "Content Management" and select your image.
Copy the content block highlighted.

Save.

2. Create new article template.

All > Knowledge > Article Template > New.

Create filed with "HTML" Field type

Heading style - "display: none;"

3. Go to Create new Knowledge Article > select your Article template.

4. When the form opens goto "Configure dictionary" of the field you created as heading and html filed.

Paste the content block copied from step 1 in the Default value in <p></p> tags as below:

Update.

5. Create any article using the template and the image will be applied.

Note: Need to take care of formatting a bit.

Revert in case of issues applying above steps.