is it possible to deactivate SLA for particular service catalog item?

Deepa12
Tera Contributor

‎03-14-2025 11:10 AM

HI,

 

I have requirement to create service request item(request, request item,task)  but there is no sla for this catalog item. pls advise how to turn off SLA for this catalog item only. Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-14-2025 11:14 AM

Hi @Deepa12 

 

In the start condition try to item is not and give a try.

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AndersBGS
Tera Patron
Tera Patron

‎03-14-2025 11:27 AM

Hi @Deepa12 

 

just add in a condition on the mentioned SLA in relation to that item is not…..

 

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Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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