Hi @Chitra23 ,
if you want to turn off few notifications for the users try this
you can run a fix script something like this.
you can identify the users based on countries and run the fix script per country.
and create a BR with same logic to take care of new users.
table: sys_recipient_notif_preference stores the user's notification preferences. setting send to false is equivalent to user themselves going to the preferences and turning off the particular notification.
var usrGr = new GlideRecord("sys_user");
var notifPrefGr = new GlideRecord('sys_recipient_notif_preference');
usrGr.addEncodedQuery("location.country=JAPAN"); // query based on user's country
usrGr.setLimit(10);
usrGr.query();
while (usrGr.next()) {
//array of notifcation sysids can be added here
notifPrefGr.newRecord();
notifPrefGr.notification_table = 'sysevent_email_action';
notifPrefGr.recipient_table = 'sys_user';
notifPrefGr.recipient = usrGr.getValue('sys_id');
notifPrefGr.notification = '3c705e2847ee42108ab7916a216d4350'; //sysid of the notification
notifPrefGr.send = false;
notifPrefGr.insert();
}
if you want to disable all the notifications for the users try this.
disable the notification devices of the user.
var usrGr = new GlideRecord("sys_user");
var ntfDevGr = new GlideRecord('cmn_notif_device');
usrGr.addEncodedQuery("location.country=JAPAN"); // query based on user's country
usrGr.setLimit(10);
usrGr.query();
while (usrGr.next()) {
ntfDevGr.addEncodedQuery('name=Primary email^type=Email^active=true^user='+usrGr.getValue('sys_id'));
ntfDevGr.query();
if(ntfDevGr.next()){
ntfDevGr.active =false;
ntfDevGr.update();
}
}
A BR to take care of new Users.
Please mark the answer as helpful and correct if helped.
Regards,
Chaitanya
