Is it possible to disable the "recent selections" function on a single field ?

pluurenvanj
Giga Contributor

Is it possible to disable the "recent selections" function on a single field ?

We would like the reference field "u_config_exceptions.u_change_number" not to show any recent selections (for every user).

Is there a best practise on how to accomplish this ?

Regards,

Jeroen

1 ACCEPTED SOLUTION

srinivasthelu
Tera Guru

Hi Jeroen,



Yes.   You have to add a business rule on recent selection table with setAbort Action. Below screenshot shows the options you need select while configuring the business rule.



1.


.


find_real_file.png





2.


find_real_file.png




Hope that helps


View solution in original post

4 REPLIES 4

srinivasthelu
Tera Guru

Hi Jeroen,



Yes.   You have to add a business rule on recent selection table with setAbort Action. Below screenshot shows the options you need select while configuring the business rule.



1.


.


find_real_file.png





2.


find_real_file.png




Hope that helps


This actually worked better than expected for a security requirement I had.  Highly recommend this method to others who need it. 

shloke04
Kilo Patron

Hi,



You can do this by navigating to the "Recent Selection" module under System Definition and then filter the Records as:


Table is "mention you table name" and Field is "Give your field name" as shown below in the screen shot done for Assignment Group field



find_real_file.png



Delete the entries for that particular field for which you want the recent selections to be disabled from the Recent Selection table to stop the current selections being shown for that field on the form.. Once this has been done Write an Before Insert/Update Business Rule on the Recent Selection table as shown below to prevent future entries being inserted into this table.



find_real_file.png



find_real_file.png



Hope this helps. Mark the answer as correct/helpful based on impact.



Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Teena Singh
ServiceNow Employee
ServiceNow Employee

Jeroen,


I hope you got the answer you needed for this thread.


The Customer Experience team is striving to ensure that customer queries posted from the HI Service Portal are answered in timely and accurate fashion.


If you feel your question has been resolved, please mark the appropriate reply in the thread as being the Correct Answer.


This enables other customers to learn from your thread as we go forward.


Thank you in advance.



Regards,


Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com


ServiceNow


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