Is it possible to edit work notes field?

margie_joyce
Kilo Contributor

Is there any way of editing the work notes (ie journal) field to remove an entry? For example, if somebody has put something in there which they shouldn't have, and which is now visible to all users, is it possible to remove just that one entry which has caused the problem? (With a normal string field, you could just erase or type over the offending text and save, and then as long as the field is not audited, the problem is solved.)

I've tried converting the journal field to a string, and editing the string, but that doesn't produce the result I need.

Does anybody have any ideas?

6 REPLIES 6

Arlen
Mega Expert

See the post below for a more comprehensive way to accomplish this:
http://community.service-now.com/node/1001380


Mark Stanger
Giga Sage

I just created a much simpler way to do this and posted the solution at ServiceNowGuru. Hit the link for details...

http://www.servicenowguru.com/system-definition/remove-activity-log-journal-entries/