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Is it possible to export/import entire On-Call item from one SN environment to another?

Randall Arnold
Giga Expert

We created an On-Call group schedule in Production, and I need to copy it to our Dev environment.  I can get the "shell" of the schedule (rota) copied via XML export/import and an update set, but it comes into Dev missing the "Roster and escalation details".  I can't see how to export that part from Prod.  Am I stuck recreating the rest manually?

1 ACCEPTED SOLUTION
6 REPLIES 6

Randall Arnold
Giga Expert

An update: I escalated this to our 3rd-party support.  They said there was no matching data for the following tables in that instance:

cmn_schedule
cmn_schedule_span
cmn_rota_roster
cmn_rota_member

These tables were all exported from prod and imported into dev along with the other 6, so I have no idea what failed for them...

I managed to get this to work.  I exported each dataset as XML from the table list and imported into the target instance via update set.