We have a requirement where, if a user is already logged in to another application, they should not have to log in again when redirected to the ServiceNow Virtual Agent or Customer Portal. Instead, ServiceNow should recognize the session from the other application.
We have been informed that integrating with their Active Directory is not an option. Instead, they have provided us with an REST API used for authentication in their applications. This API offers options to log in, validate a session, and log out, all through bearer token authentication.
Is it possible to generate user session from this type of authentication in ServiceNow, using an external API with bearer token to validate the user's session?
