Is it possible to have a "notification bell" on Service Portal?

Blertan Hasani · ‎03-04-2022

Hi, is there possible to have a notification "bell" on the Portal?
I would say something similar to what it is in Agent Workspace, that would trigger when a customer comment is made in a case and a case is resolved?

Raghu Ram Y · ‎03-04-2022

@Blertan Hasani

Yes it is possible, I tried..

Select Menu and Create a new menu item like below... Leave label name as empty and for glyph select bell icon

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VidyaSriM · ‎04-02-2025

How would we be able to show notification on the icon for unread notifications as 1,2,3, etc. on the bell icon. Please guide, thank you in advance.