Is it possible to have a "notification bell" on Service Portal?

[Blertan Hasani]

Hi, is there possible to have a notification "bell" on the Portal? 
I would say something similar to what it is in Agent Workspace, that would trigger when a customer comment is made in a case and a case is resolved?

[Raghu Ram Y · Accepted solution]

@Blertan Hasani 

Yes it is possible, I tried..

Select Menu and Create a new menu item like below... Leave label name as empty and for glyph select bell icon

[Raghu Ram Y]

Thanks for marking it as helpful... If further more information required let me know. Else can you please mark it as correct and close the thread? so that it will be benefited for the future readers.

[Blertan Hasani]

This was really helpful, thanks. I will also need to configure in order to trigger a notification when a customer comment is made in a case and a case is resolved. To show the notifications on the bell.

[Raghu Ram Y]

Hi,

In Menu Item select type as "Scripted List" and under Server script use the below code and try.

var max = 30;

var t = data;  
t.items = [];

var u = gs.getUser().getID();

t.record_watchers = [];
t.record_watchers.push({'table':'incident','filter':'active=true^caller_id=' + u});

var z = new GlideRecord('incident');
z.addActiveQuery();
z.addEncodedQuery('assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe^sys_updated_byNSAMEAScaller_id.name');
z.orderByDesc('sys_updated_on');
z.setLimit(max);
z.query();
while (z.next()) {
  if (!z.canRead())
    continue;
  
  var a = {};
  $sp.getRecordValues(a, z, 'short_description,sys_id,number,sys_updated_on');
  if (z.short_description.nil())
    a.short_description = "(No description)";
  a.__table = z.getTableName();
  a.type = 'record';
  a.sortOrder = z.sys_updated_on.getGlideObject().getNumericValue();
  t.items.push(a);
}

t.items = t.items.slice(0, max); // only want first 30
t.count = t.items.length;

var link = {title: gs.getMessage('View all my incidents'), type: 'link', href: '?id=incident', items: []};
t.items.unshift(link); // put 'View all requests' first

I Hope it will be helpful, if so please mark my response as both Helpful and Correct.