Is it possible to have a record producer redirect to another page?

[Rain Vaine]

Hello experts,
Is it possible to redirect a record producer to another page?

In the sample above, when a user clicked on the "Ask a Question", is it possible that instead of displaying the cat_item, it will display a page instead?

Thanks and Regards,

Vaine

[Hemanth M1 · Accepted solution]

Hi @Rain Vaine ,

Please follow below step:

1)remove catalog and category of your record producer

2)Go to maintain item and Content item > create new content item 

3)Content type is external and Target is with in catalog item (add catalog and Category)

4)Update your record producer link as below and your done

this would appear as a link on the portal and if you click it will take to the record producer 

Accept the solution if this helps.

Thank you,

Hemanth

[Hemanth M1]

Hi @Rain Vaine , 

Did u try the above solution using content item. 

Thank you, 

Hemanth

[Rain Vaine]

Yes it worked for us. What I would just like to add is you need to save first the image and short description as a catalog content item before you try to change it to external content type at the end to make it appear like a catalog item with picture and short description. Unless you want it to appear as a simple link text as seen in your image. But all in all, this solution worked for us, many thanks again.

Regards,

Vaine

[Community Alums]

Hi @Rain Vaine ,

Yes, that's possible!!

you can use this script in the record producer script

Within the Platform UI:

producer.redirect="home.do";

Within Service Portal:

producer.portal_redirect = "sp?id=sc_home"; // give here the portal page name