Is it possible to have users without itil role on the dashboard see incident tickets?

[M_Tomy]

Dear Experts

Is it possible to just let users without itil role see the incident ticket data?

I am thinking something like this

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1. set up an ACL for the "Incidents" table.
　▼ACL setting details
　・Role name : Role A (unique role created for referencing)
　・Operation : Read
　・Type　　 : Record
　
2. Create a filter "Filter A" for the reference user.
　Specify the incident table as the table to filter.

3. Call "Filter A" created in 2 from the widget on the dashboard.
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I don't need the permission to edit incident tickets, but there are users who want to refer to related tickets, so I am wondering if it is possible to refer to them in this way.
The purpose of the above is to reduce license fees due to cost issues.

Best regards.

[Allen Andreas · Accepted solution]

Hi,

That would give them read access to all records. There's already an out of box Incident read role:

sn_incident_read

Have you reviewed this?

[M_Tomy]

Mr. @Allen Andreas

I set the group "sn_incident_read" for displaying reports and now I can see the incident tickets!
Thank you very much.

By the way, is there a license fee for "sn_incident_read"?

P.S.
I am interested in your YOUTUBE channel, but I am very disappointed because I am not good at hearing English.
By the way, an excellent translation site is helping me with my questions in this community.

Best regards.

[Allen Andreas]

Hi,

It shouldn't be any license issue, but feel free to speak with a ServiceNow Account Rep just in case.

Thank you for the information about how you watch videos as well. I believe YouTube is rolling out the ability to have videos translated to various languages and I'll keep an eye on that and ensure I opt-in to that when uploading in the future and I have access to that feature.

Thanks!

[Yong Zeng Lee]

I believe the "sn_incident_read" consumes a business stakeholder license at best. you may type "license_role.LIST" in your application navigator to see the list of all roles and their associated license type.