Is it possible to modify the global text search?

[peterraeves]

When you search for a unique number, the global text search will open the related record. Is it possible to modify the functionality to open a record if a specific field matches? For example, when a vendor gives their ticket number and we search for it in the global search, and it matches the incident.correlation_id field, it should open the incident directly.

[balaji_charapal]

You can refer below links for more information

http://wiki.servicenow.com/index.php?title=Administering_Global_Text_Search#gsc.tab=0

Using Global Text Search - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Introduction_to_Searching#gsc.tab=0

[peterraeves]

Could you tell me where I could find the useful information?

[SanjivMeher · Accepted solution]

All the Global Text Search configuration is stored in System Definition->Search Groups. But I dont think, you can map another field in place of a custom field to directly open the record.

[peterraeves]

That's what I figured I guess you can only search for the display value. And, you cannot have 2 display values for a single record