Is it possible to set the subject of an email client template using an email script?

[Sue22]

I have created a custom email client template in my pdi which uses the London version.

I would like the subject to be set using an email script.

I am able to set the content of the email client template using the following for example:

template.print('hello world');

However, if I try to set the subject of the email client template using the following code in an email script:

email.setSubject('hello world');

This does not set the subject.

I have checked the system log, the email seems to be returning a value of null (please see attached screengrab).

Does anyone have any suggestions of how I would be able to set the subject using an email script? Or is there a known error that anyone is aware of? It is not an option for me to use the subject field provided in the email client template.

Thanks,

Sue

[Sue22]

Hi Alexander,

I've had another try and am still unable to get this working.

Out of interest, how were you able to get it to work? Is your version London?

Thanks

Sue

[Alexander Grisb]

Hey Sue,

There may be issues on London with emails as well. I would go ahead and send the email and test it to see if the subject shows up. The instances I am currently using are on Madrid and London. It does work when it shows up for me. 

The only other thing I can think of is to try a separate script for just the subject and see if it works that way.

[Sue22]

Hi Alexander,

Thanks for your response.

I will give it another try and see how I get on.

Thanks again and Best wishes,

Sue

[adriantan08]

We're on Orlando, and I confirm this is not working.

There's no way at all to change the Email Client Subject. 

Very frustrating. 

[kevclark]

This functionality isn't yet available but I found an Idea in the idea portal that could use some upvoting for it - https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=4fd696bddba444100be6a345ca96...