Is possible to extract attachment file inside the email which is again attached with a incident.

karthik33223
Tera Contributor

We have a scenario to extract a PDF file which is attached in the email which is again attached to a incident record. Use case here is to extract the attachment within attachment and pass it to 3rd party system via API. 

 

Please share some functions or steps which to retrieve the attachment within attachment (email).

 

I got the below article link but unfortunately it was archived.

https://www.servicenow.com/community/contentarchivals/contentarchivedpage/message-uid/1836250 

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