Is Servicenow Instance down?

[Aniket Bhanse]

Many of my team members are not able to login to Servicenow Instance. We have multiple projects and many users are impacted. The error message says "This site can't be reached". Does anyone has any idea how to check if there is any Servicenow outage or how to fix this?

Thank you. 

[Anil Lande]

Hi,

If it is your Client/Organization instance then you should raise a HI ticket with ServiceNow to get required support.

Thanks,

Anil Lande

[Anil Lande]

Pleas check below links:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547103

https://support.servicenow.com/now/en

Community forum is for helping you to resolve issues related with your scripts, debugging, guiding people to resolve issues etc. If your organization instance is completely down then ServiceNow support team can help you to resolve your issue.

Thanks,

Anil Lande

[Divya Rajasekar]

Will sla's run for inprogress tickets when there is a outage?Please advice

[Hitoshi Ozawa]

My PDI and our company instances are all up and can be accessed as usual.