Is that possible to use SNow Rest API with out having Web_service_admin role/access?

[Balakrishnan N]

Hi Team,

Does SNow will allow to get the ticket details using Rest API without having the Web_service_admin role.

My customer didn't give us the Web_Service_admin access/role whereas they wants to use Orchestration to get the ticket details.  Can any one help how to achieve this?

Regards,

Bala N

[Balakrishnan N]

Hi,

Thanks for your clear response and you explained me about scripted rest api.  But the problem is we've ITIL access only with that I couldn't create rest API.

So it would be better if I can access sc_task with the ITIL access itself and if this is possible please help me how to achieve this and moreover security is not a matter because credentials take care of it.

Regards,

Bala N

[Harsh Vardhan]

just want to clear here, itil role will not give you access for web-service module in service-now.

if you want to access "Scripted Rest API" Module then you must have "web_service_admin" admin role. 

itil role is just to use to perform some operation over OOTB table ( eg: incident,change etc. )

if you want to built an API by your self ( eg: scripted rest api ) then you must have "web_service_admin" role. 

Doc link for further details. 

https://docs.servicenow.com/bundle/london-application-development/page/integrate/custom-web-services...

If my answer helped you, kindly mark it as correct and helpful.

[Ashutosh Munot1]

Hi,

You have to ask servicenow developer to build that for your.

To access Scripted REST API you need web service admin role.

Thanks,
Ashutosh 

[Megha Padale]

Hi,

Users with Web_service_admin role can read, create, modify, and delete Scripted REST APIs and web service resources.

This article outlines what you need in order to begin actually making calls via this web service. Of note, it indicates you require one of the following roles: web_service_admin, rest_api_explorer, or admin.

Check this link

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/integrate/inbound_rest/task/t_Get...

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.