Is there a feedback option for Service Catalog/ESS portal?

[therese_erickso]

We have developed an ESS portal including requests and order guides.

Is there any out of the box feature that allows users to provide feedback? We are thinking just a simple form/app that can be added to the portal.

Does anyone use anything like this?

Thanks in advance.

[Feddy]

we do have a similar requirement.
please help me with your feedback ,how it is done.
i have posted a question here- https://community.servicenow.com/community?id=community_question&sys_id=60415c34dbb87f84d82ffb243996...

thanks in advance.

[randrews]

there is nothing out of the box or simple to do this;  however, it IS doable but will require customization and some forethought on your end..

First thing you need to figure out is what do you want to happen when they hit the button... do you want THAT record updated?

do you want some kind of request updated?

do you want one of the ideas created??

once you figure out what you want to happen you would need to create a UI page to gather the information for whatever form you wanted.. then create a widget to launch the UI  page and post process it...

i think the EASIEST thing to do.. would be to create a field on the form "User Feedback" the add a checkbox for i would like to provide feedback at the bottom of the form.. and have it show the text box if true... then in your notifications trigger an email to the development team each time a requested item is created and the text box isn't empty and the checkbox is true....  include the record number and the comments.. <and probably the item>

the issue i have with the field on the item is there is no record created for the feedback.. no artifact you can report on to show you ARE responding  or to show your bosses how many of these you have addressed.