Is there a security rule that prevents certain users from seeing state number 7 on incidents?

Navaneeth1 · ‎02-16-2024

I created a custom application inheriting the incident table. The state shows all the states for the admin of the platform/developer. However, any user with only the itil role can not see the Resolved state which has a value of 7. They can see every other state and can modify the records as they please.

Could someone please let me know of a way around this?

Thank you!

Dr Atul G- LNG · ‎02-16-2024

Hi @Navaneeth1

https://www.servicenow.com/community/developer-forum/acl-to-restrict-access-on-a-particular-choice-s...

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Dr Atul G- LNG · ‎02-16-2024

Hi @Navaneeth1

https://www.servicenow.com/community/developer-forum/acl-to-restrict-access-on-a-particular-choice-s...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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