Is there a special ACL for Work Notes and Additional Comments?
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‎03-14-2016 08:38 PM
Hi Everyone,
I created a new application and was extend to task table.
I created a table with the generic ACL.
I noticed that after granting a read-only role to a use. The Work notes and Additional Comments didn't show while others are okay.
is there a special ACL for those to fields?
Many thanks
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‎03-14-2016 08:49 PM
Yes, there will be ACL which is restricting the write access on those fields. As it is journal field, the ACL will be a write ACL.
You can see that on selecting Debug Security rules and open the form.
Using Access Control Rules - ServiceNow Wiki
Below the screen you will see exactly which ACL is restricting the write access.
Mark if it is helpful or correct, feedback is appreciated
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‎03-14-2016 08:56 PM
Hi Srikanth,
Can I use my admin account and view the ACL restricting the 2 fields after clicking the Debug Security Rules?
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‎03-14-2016 09:07 PM
Yes, admin role will work perfectly fine. To edit the ACL, you will be needing security_admin role.
In the right navigation, please select Debug Security rules
Open the form by impersonating the user
In that way the ACL will be shown which is restricting the visibility for the user
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‎03-14-2016 09:51 PM
T_T i still dont get it why it is not visible.
It seems as per debug rule I already meet the requirements but still wont see the 2 fields.
