is there a way to check what sys_template is being applied to a change request?

Carol13
Kilo Expert

‎07-05-2022 08:55 AM

Hi All,

is there a way to check what sys_template is being applied to a change request?

i need to know this so that i can then clear the form and say you can not apply a personal template for a standard change

thanks,

Carol

Labels:
0 Helpfuls
  • 1,243 Views
2 REPLIES 2

Mohith Devatte
Tera Sage
Tera Sage

‎07-05-2022 09:03 AM

Hello ,

I think the only way is to go to  sys_template table and do show matching for change request table records  and then check for all the values that are being set like "short description  , description"  is exactly same as the change request record   that is getting created  with values matching these  particular field values on the template.

Please see attached screenshot for reference

Please accept this solution if you got an idea how to check this

thanks

 

Preview file
97 KB
0 Helpfuls

Palak Gupta
Tera Guru
Tera Guru

‎07-05-2022 09:40 AM

Hi there!

Please refer below article.

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/change-management/tas...

Regards,

Palak

0 Helpfuls