is there a way to check what sys_template is being applied to a change request?
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‎07-05-2022 08:55 AM
Hi All,
is there a way to check what sys_template is being applied to a change request?
i need to know this so that i can then clear the form and say you can not apply a personal template for a standard change
thanks,
Carol
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‎07-05-2022 09:03 AM
Hello ,
I think the only way is to go to sys_template table and do show matching for change request table records and then check for all the values that are being set like "short description , description" is exactly same as the change request record that is getting created with values matching these particular field values on the template.
Please see attached screenshot for reference
Please accept this solution if you got an idea how to check this
thanks
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‎07-05-2022 09:40 AM
Hi there!
Please refer below article.
Regards,
Palak