Is there a way to hide the agent chat portal button from its 'chat configuration' record?

[snow_steve]

I need to dynamically hide the agent chat icon from the portal. It's not embedded in a footer, it's handled through its agent chat configuration record. Is there a property I can use to hide it from there? I don't need help with the logic, just a property I can set to hide it, if possible. Or can I hide it from another widget if not it's configuration?

[Rohit Kaintura]

Go to 

1.Service Portal>Widgets

2.Search for "sn-va-sp-widget" 

3.Add roles according to the requirement.

Hope this helps. Please mark the answer as correct/helpful based on impact.

[snow_steve]

I need to do it from the it's 'chat configuration' record

[Rohit Kaintura]

I don't think that option is there currently

[Kiran Raddy]

VA chat button can be displayed using "Virtual Agent Service Portal widget" widget or Agent Chat configuration. As Virtual Agent Service Portal widget is in the verge of deprecation, it is suggested to use Agent chat configuration. Make sure you are not using both the configurations.

1) If VA is displayed using "Virtual Agent Service Portal Widget"

Enable the system property "glide.service_portal.user_criteria_enabled" and add user criteria

2) If VA is displayed using Service Portal -> "Agent Chat" configuration

we can only restrict Agent Chat button through Roles.

Hope this helps. Please mark the answer as correct/helpful based on impact.