Is there a way to override global business rules that are inherited without changing them?

Navaneeth1
Tera Guru

I have a custom scoped application that inherits from the incident table. There are global business rules that change the state based on the field incident.state and I would like to override these business rules. I don't have access to disable or modify the global rules. 

Is there a way to make override the business rules that copy the states from incident.state to state? Or can anyone think of any other way around this?

Thank you in advance!

6 REPLIES 6

@swathisarang98 

Thank you for the feedback! The issue here is that, the global BR will change the field state to incident.state. If I run a BR after telling the action to keep the state as state it will still be the wrong value as it has already been updated by the first BR. It's a global state called "Copy Incident State to State " that does this. Could you please review this BR and let me know if you can think of a way around this issue?

Hi @Navaneeth1 , i can not think of any other way apart from deactivating the business rule but it is not recommended as it will be Global Change 

 

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Regards,

Swathi Sarang