Is there a way to override global business rules that are inherited without changing them?
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02-26-2024 04:58 AM
I have a custom scoped application that inherits from the incident table. There are global business rules that change the state based on the field incident.state and I would like to override these business rules. I don't have access to disable or modify the global rules.
Is there a way to make override the business rules that copy the states from incident.state to state? Or can anyone think of any other way around this?
Thank you in advance!
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02-26-2024 05:25 AM
@swathisarang98
Thank you for the feedback! The issue here is that, the global BR will change the field state to incident.state. If I run a BR after telling the action to keep the state as state it will still be the wrong value as it has already been updated by the first BR. It's a global state called "Copy Incident State to State " that does this. Could you please review this BR and let me know if you can think of a way around this issue?
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02-26-2024 05:42 AM
Hi @Navaneeth1 , i can not think of any other way apart from deactivating the business rule but it is not recommended as it will be Global Change
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang