Is there a way to remove the "Add Attachments" icon from one service (but not all of them)?

[Rylie Markle]

We are looking for a way to take the paperclip icon off of one HR Service. Is there a way to do this?

[Mark Roethof]

Hi there,

Don't immediately go for a custom client script or whatever. Just look at out-of-the-box possibilities, like my article which @swathisarang98 already mentioned.

For some customers this won't work though. If that's the case, 99% chance that this is due to widget customization in the past.  Updates / new functionality from ServiceNow are in that case not applied to such a widget and the customer most likely did not merge updates or not correctly to their custom widget.

[Ayushi12]

Hi @Rylie Markle,

Mark hide attachment to true in the required item.

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