Is there a way to reset the SLA Breach time and recalculate based on new time. Setting the breach time(orig) and refresh does not reset business % or elapsed times

[eroth]

Is there a way to reset the SLA Breach time and recalculate based on new time.   Setting the breach time(orig) and refresh does not reset   business % or elapsed times

[ghsrikanth]

We have also faced this need of repairing the SLAs, there will be a UI action button which comes up with the out of box SLA module. That will repair SLAs and it is very useful.

Most important to use that feature, you will be needing your instance in 2011 SLA engine and few more conditions has to be met which can be seen in the UI Action.

For more info, refer the documentation -

Repair SLAs

Mark if it is helpful or correct

[eroth]

Thanks

I assume you could call this from a business rule

Sent from my iPhone

[ghsrikanth]

Yes, put a name for the UI Action and it can be called from the script.

Mark the answer if it is helpful or correct, feedback is appreciated

[eroth]

It looks like it overrides the breach time and resets back to the original SLA Def. duration time.

What we are looking for is to extend out the breach time and have the recalc. based on that value. Any ideas.