Is there a way to revert customization and configurations done for Change Management to base (OOTB) state.

[roshanlalwani]

I have a requirement from a Client to remove all the Customizations and Configurations done in Change Management and revert it back to the Out of the Box state.

The Client wants the reversal only for Change Management and not for Incident or Problem.

Currently we are on Fuji Patch 12. Unfortunately, since the developer before me did not use Update sets, I have no clue what changes did he do and where.

[Goran WitchDoc]

This isn't easy. One way is to go the a change request and choose configuration->all. then you can fliter on everything created or updated by the developer. but that only covers change_request form/table. Then you got stuff like workflow, approvals etc.

You can also look at the table: sys_update_xml where all customization are saved. and filter the target of for example "Change".

And don't forget things like perhaps inbound mail actions etc.

Keep in mind when you reverted some of his/hers stuff, thing will probably be broken until you fixed it all. Can't say I envy you

//Göran

[Raju Koyagura]

I don't think there is a direct way to revert back to OOB. I am thinking that, filter with created by or updated by on all the action items like Dictionary Entry, BR's, Client Scripts, UI Policies...etc and remove all the custom fields and custom scripts.

If any OOB scripts updated, For those scripts you can also find the version as related list like below to verify the OOB version...