Is there any OOB report to measure successful incident deflection with contextual search enabled?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-01-2025 07:09 AM
Is there any OOB report to measure successful incident deflection with contextual search enabled?
3 REPLIES 3
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-01-2025 07:29 AM
Hi @Suggy
This article might help you
If this response was helpful, please mark it as Helpful and, if applicable, as Correct, this helps other users find accurate and useful information more easily.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-01-2025 08:36 AM
Hi @Rafael Batistot Thanks for replying. That article talks about the metrics only. But I am looking for a solution - are such reports available OOTB or do we need to build? If I need to build, I am looking for the underlying tables to build the logic 🙂
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 12:25 AM
Anyone ?
