Is there any OOB report to measure successful incident deflection with contextual search enabled?

Suggy
Giga Sage

8 hours ago

Is there any OOB report to measure successful incident deflection with contextual search enabled?

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Suggy
Giga Sage
In response to Rafael Batistot

6 hours ago

Hi @Rafael Batistot Thanks for replying. That article talks about the metrics only. But I am looking for a solution - are such reports available OOTB or do we need to build? If I need to build, I am looking for the underlying tables to build the logic 🙂

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