Is there any OOB report to measure successful incident deflection with contextual search enabled?

Suggy
Giga Sage

Is there any OOB report to measure successful incident deflection with contextual search enabled?

3 REPLIES 3

Rafael Batistot
Kilo Patron

Hi @Suggy 

 

This article might help you 

 

https://www.servicenow.com/community/servicenow-ai-platform-articles/measuring-success-with-servicen...

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Hi @Rafael Batistot Thanks for replying. That article talks about the metrics only. But I am looking for a solution - are such reports available OOTB or do we need to build? If I need to build, I am looking for the underlying tables to build the logic 🙂

Suggy
Giga Sage

Anyone ?