Is there any OOB report to measure successful incident deflection with contextual search enabled?
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a month ago
Is there any OOB report to measure successful incident deflection with contextual search enabled?
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a month ago
Hi @Suggy
This article might help you
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a month ago
Hi @Rafael Batistot Thanks for replying. That article talks about the metrics only. But I am looking for a solution - are such reports available OOTB or do we need to build? If I need to build, I am looking for the underlying tables to build the logic 🙂
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3 weeks ago
Anyone ?
