Is there any OOB report to measure successful incident deflection with contextual search enabled?
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10-01-2025 07:09 AM
Is there any OOB report to measure successful incident deflection with contextual search enabled?
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10-01-2025 07:29 AM
Hi @Suggy
This article might help you
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This helps other users find accurate and useful information more easily
This helps other users find accurate and useful information more easily
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10-01-2025 08:36 AM
Hi @Rafael Batistot Thanks for replying. That article talks about the metrics only. But I am looking for a solution - are such reports available OOTB or do we need to build? If I need to build, I am looking for the underlying tables to build the logic 🙂
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10-06-2025 12:25 AM
Anyone ?
