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Is there any way of adding new Table Column to be like Multi Row variable

Alon Grod
Tera Expert

Hi,

I would like to add to my Incident form a new field that will act like a Multi Row variable (should act like a table that you can add multiple rows) but inside incident and not inside a catalog item.

Like this just inside an incident form

 

Screenshot 2024-06-30 at 10.39.41.png

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Alon Grod 

 

We can't add variables in Incident form. MRVS not possible on Incident form.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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@Dr Atul G- LNG is there any work around to add something that has similar functionality like a multi row variable?

Hi @Alon Grod 

 

I don't think so Alon. It will be a huge customization. What is your use case to add MRVS?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi there,

 

Is there a workaround? Sure!

 

When you would create an Incident through a Record Producer, then the Variables are also tied to your Incident and you can make them visible. In your case I didn't read that the incident is created this way, though you can mimic that behavior. Would a minor piece of development. 

 

Can't think of any other "normal" way.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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