I have been challenged that the OOB attachment functionality lag behind alternatives for a working documents repository. The inability to replace an attachment with a new file, while maintaining the ability to get to the original version is requested. Additional we have the desire to be able to open an attachment, make changes and by hitting save it auto saves it back to servicenow replacing the existing document, again maintaining the original version for reference. It is a PM group specially making the ask, but I'd be happy to hear if this has been broached anywhere in the application.
Has anyone else done this or come close?
