Is there official definition of what applications, suites, products, modules, capabilities?

[Suggy]

Is there any official definition from ServiceNow which says what are Applications, Application suites, Products, Product suites, Modules, Capabilities in ServiceNow?

Some say Incident management is an application, some say its not application its an module under ITSM product etc.

Some say CMDB is a core product, some say CMDB is a platform capability as per docs.

But if you look at docs, everything they call it as products.

https://www.servicenow.com/docs/bundle/xanadu-product-directory/page/product-directory/reference/pro...

In this link ITSM is mentioned, Incident management is mentioned, CMDB is mentioned etc.

Hence looking for "Official details/docs/wordings" from ServiceNow on this to get clarity on what is what 🙂

Ex-

What is ITSM?

What is Incident Management?

What is CMDB?

[Suggy]

If someone asks which all applications, you know in ServiceNow <or> which all modules you know in ServiceNow?

Then it means the same?

How about CMDB, ServiceNow voice etc? Are they also called as ServiceNow Applications?

[Dr Atul G- LNG]

Hi @Suggy 

ITSM -- is a product

Inc /change -- Applications

Create new / All - Modules

CMDB are products but on higher side it is clarified as product capabilities.

https://www.servicenow.com/uk/products-by-category.html

[Dr Atul G- LNG]

Hi @Suggy 

Might be helpful

But there is no official doc of definition

[Ankur Bawiskar]

@Suggy 

this should help you

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Suggy]

Its so surprising that ServiceNow has not given out any official definitions and what I know is everyone calls it in his own style - I mean one says Incident management as 'Application', other says incident management as 'Module' 🙂