Is there official definition of what applications, suites, products, modules, capabilities?

[Suggy]

Is there any official definition from ServiceNow which says what are Applications, Application suites, Products, Product suites, Modules, Capabilities in ServiceNow?

Some say Incident management is an application, some say its not application its an module under ITSM product etc.

Some say CMDB is a core product, some say CMDB is a platform capability as per docs.

But if you look at docs, everything they call it as products.

https://www.servicenow.com/docs/bundle/xanadu-product-directory/page/product-directory/reference/pro...

In this link ITSM is mentioned, Incident management is mentioned, CMDB is mentioned etc.

Hence looking for "Official details/docs/wordings" from ServiceNow on this to get clarity on what is what 🙂

Ex-

What is ITSM?

What is Incident Management?

What is CMDB?

[Dr Atul G- LNG]

Hi @Suggy 

As there is room for doubt , 2 options

- Speak to your SN account manager and he/she may get some official information

- Log a Now Support case.