Isolate change email to a single group when service is retail

[MIss_Jodan]

HI

Within our instance, when we create a new change, a email notification goes out to the change management group to let them know a new change has been created

When the change moves to the review state, another email is also sent to the change management group to let them know that the change has been moved to the review state

I want to modify this notification to not send this email notification to the change management group if a change is created and service is retail but send it to  another group called "retail management group"

How can I get this done

Change service field is anything but retail, send notification to change management group

Change Service field is Retail, send to retail management group

[Tony Chatfield1]

Hi, the simple solution would be 2 separate notifications that are configured to send as required using the notifications condition filter.
You could also use a flow or workflow to trigger 2 separate notifications,
or create a unique sysevent and trigger this in a BR, passing in suitable group based on conditions in the BR.
You could also possibly do something with a notification email script.

But option 1 is by far the easiest, and least likely to cause confusion for future admin\developers.

[MIss_Jodan]

Thank you very much @Tony Chatfield1 , so the thing is there is an existing notification within the instance that is sending an email notification, when I locate that notification,  can I use option 2. I am very familiar with creating email notification but this one is looking to frustrate me