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issue after upgrade

sparkles
Tera Contributor

Hi,

the attachment paperclip icon no longer showing on the portal page 

 

Now this is how it looks like on all service catalog pages

 

sparkles_0-1763471559083.png

 

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

@sparkles 

try checking if it's same in your Zurich PDI as well.

Seems new feature in Zurich and the way how paper-clip is shown is change.

Did you check release notes?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sparkles 

It is expected behavior. In Zurich, this has been changed; I just verified it in my PDI."

 

DrAtulGLNG_0-1763472477345.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@sparkles 

try checking if it's same in your Zurich PDI as well.

Seems new feature in Zurich and the way how paper-clip is shown is change.

Did you check release notes?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sparkles 

It is expected behavior. In Zurich, this has been changed; I just verified it in my PDI."

 

DrAtulGLNG_0-1763472477345.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS
Tera Patron
Tera Patron

Hi @sparkles ,

 

 that is expected.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/