Issue disabling popup alert

[tkrishna29]

Hi,

I have a UI action where we wrote the popup alert when user clicks on the button.

This is how the popup shows and it works fine. (In Chrome browser)

The Use case is:

Users click on checkbox - prevent this page from creating additional dialogs and hit cancel button.

He makes some changes to form and clicks Assign Concern button again. Now that he disabled popups, the button does nothing.

Unless my code receives the confirmation (clicking OK button on popup), it will not proceed further.   How can we handle this situation?

Is there a way to disable popups or tweak my code to get over this?

Highly appreciate your help. Thank you.

[guiguille]

Hey Krishna,

As I'm seeing it, users are disabling pop-ups from the browser, there's not much you can do in that scenario. What is the UI action doing? Maybe you can modify that behavior to do what you are doing with that button, and remove the confirm. ServiceNow needs the OK in the confirmation to move forward, if users prevent popups, you won't be able to move forward.

[tkrishna29]

Hi Guillermo,

Popup is helping user to avoid any accidental clicks on the button. It's like we have a confirm button for delete.

This application needs additional confirmation and I should find a workaround for this. Appreciate if anyone can advise.

Thanks,

Krishna