Issue In business rule

SAM321
Tera Contributor

Hi all, I have issue in one before query business rule. The issue is that whenever a user click and open any incident it is redirecting to a particular incident . The is issue in native instance as well as the agent workspace. But the same business rule is used in production instance there its working fine. The issue is in UAT instance. Checked with the update versions between instance everything is same .

5 REPLIES 5

SAM321
Tera Contributor

Hi @Mark Manders  is any solution for this issue?