Issue In business rule
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08-04-2024 05:08 AM
Hi all, I have issue in one before query business rule. The issue is that whenever a user click and open any incident it is redirecting to a particular incident . The is issue in native instance as well as the agent workspace. But the same business rule is used in production instance there its working fine. The issue is in UAT instance. Checked with the update versions between instance everything is same .
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08-05-2024 08:56 PM
Hi @Mark Manders is any solution for this issue?