Dashboard sharing notification

[Nithya_G]

Hello Experts,

Recently we faced the issue was Notification sharing on dashboard was sent to 5K users by mistake.

Can you give some suggestions regarding this issue to prevent this to happen again.

Regards,

Nithya.

[jonsan09]

Per https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869400 there is not way to disable the share option. Your best bet would be to create a 'Before' business rule for record inserts on the 'sys_email' table, filter for the subject of the email and abort the action/record.

[iDNS]

We had the same issue & here is what we found. The business rule suggested could also act as a fail-safe. 

• Dashboard Sharing uses an OOB notification ‘Dashboard Sharing Notification’
• Set the notification to Active=False
• This will disable emails from being sent & also the send an email invitation was no longer appearing.