Issue in Order Guide - Two Step Checkbox (Portal view)

amit170
Tera Contributor

I want to have my order guide as two step in service portal instead of 3 steps. So I have checked The "Two Step" CheckBox in the Order Guide. System Properties Updated : "glide.sc.checkout.twostep" - true; "glide.sc.sp.twostep": false. It is working in Native View, however, in Portal, not working.

10 REPLIES 10

amit170
Tera Contributor

My Order Guide has the requested For Variable. So, the 3rd option not matched here. Also,  

I have tested all the suggested scenarios, but they did not resolve the issue on the portal side. I came across an article that provides useful insights for similar situations:  

https://www.servicenow.com/community/servicenow-ai-platform-forum/ability-to-hide-the-third-tab-summ...

 

For Order Guide adjustments from the portal, customization needs to be done at the Widget level. I implemented the necessary changes based on the Specific Order Guide SysID in the Widget level, and it is now functioning as expected.