Issue in Pdf report upload to incident as an attachment

[himanshusin5020]

Hi Team,

I am trying to upload a PDF to an existing incident and it seems it has an encoding issue, so i cannot see/open pdf from an incident.

Test code i am using is as this: Please help me.

// Define the Incident record Sys ID to which the attachment will be added
    var recordSysId = 'xxx'; // Replace with the actual Incident Sys ID later
    var tableName = 'incident'; // The table name to which the file will be attached

    // Define the URL of the PDF file to fetch
    var pdfUrl = 'https://pdfobject.com/pdf/sample.pdf';

    try {
        // Step 1: Fetch the PDF file from the URL using RESTMessageV2
        var restMessage = new sn_ws.RESTMessageV2(); // Create RESTMessageV2 object
        restMessage.setHttpMethod('GET');
        restMessage.setEndpoint(pdfUrl);

        // Execute the request
        var response = restMessage.execute();
        var statusCode = response.getStatusCode();

        if (statusCode == 200) {
            gs.addInfoMessage('getRequestHeaders : ' + JSON.stringify(response.getHeaders())) ;
            // Successfully fetched the PDF
            var responseBody = response.getBody(); // Get the PDF content (Base64 encoded) if save this pdf is blank
            var contentType = response.getHeader('Content-Type'); // Get the content type
            var fileName = 'report.pdf'; // Set the filename

            // Step 2: Upload the PDF as an Incident attachment
            var attachment = new GlideSysAttachment();
            var binaryData = GlideStringUtil.base64DecodeAsBytes(responseBody); // Decode Base64 content to binary when save this corrupt pdf i.e. pdf cannot load
            //set up inputs
            var rec = new GlideRecord('incident');
            rec.get(recordSysId);
            aa = attachment.write(rec, fileName, contentType, binaryData);
            gs.addInfoMessage(aa);
            // Optional: Add a log or info message to confirm attachment creation
            gs.addInfoMessage('PDF file successfully attached to the Incident record.');
        } else {
            // Handle the case where the PDF could not be fetched
            gs.addErrorMessage('Failed to fetch PDF file. HTTP Status Code: ' + statusCode);
        }
    } catch (ex) {
        gs.info(contentType);
        gs.info(responseBody);
        gs.logError('Error occurred while fetching and attaching PDF: ' + ex.getMessage());
    }