Issue in updating Due date on RITM & Request

[dhanashree2011]

I have requirement where i have the requirement to set due date on RITM & Requests. I tried to achieve it using Business Rule ( Before, Insert) and used below code. But somehow it is not working.

var gd = new GlideDate();
gd.addDays(4);
current.u_estimated_time_of_delivery = gd;

var gdt = new GlideDateTime();
gdt.addDays(4);
current.due_date = gdt;

Any suggestions?

[kps sumanth]

Hello @dhanashree2011 ,

Can you update 6th as below and try.

current.setValue('due_date', gdt);

[dhanashree2011]

My Apologies.. But it doesn't seem to work

[Bjarne Nielsen · Accepted solution]

It would not be good practice to have a Business Rule set the Due Date, since it should be dynamic and related to the specific Catalog Item.

Instead I would recommend you use a flow to set this value. You can use Transform Functions to do the calculation without scripting: