Issue using ATF step "Add attachments to Form (SP)

[s_renjarnbo]

Hi

I am trying to add an attachment to a record producer on our Service Portal.

Below are my current steps:

When I run the test it fails at the "Add attachment ... " step, see below:

Error is "Invalid table".

I have searched (and found) a couple of results for the exact same issue, but no real solution.

The funny thing is that if I impersonate the user and submit the request via the portal (not via ATF) there is no problem attaching and submtting the request.

I am a bit stuck here, so any help would be appreciated.

Regards

Søren 

[s_renjarnbo]

Hi @Omkar Kumbhar 

Sorry but I have already read that article and it does not help in any way.

- First there is no limitations on the table

- Second the user can attach files through the normal portal UI

- Third my step fails with "Invalid table" and not with what is observed in the article

[SN_Learn]

Hi @s_renjarnbo ,

Please check the below KB:

ATF Enhancement: Test Step for attachment to catalog item 

Steps for successful validation is provided here:

Step for attachment to catalog item 

add attachment to the catalog item 

[s_renjarnbo]

Hi @SN_Learn 

I have already read that knowledge article and it doesn't really help a lot.

I am not sure what this statement means "However when using the test step "Add Attachments to Form (SP)" - there is a chance of a successfully completed test step to attach to the catalog item on the service portal page. Whether this is successful or not depends on the customizations on the page."

- What page are we taking about ?

- User is able to attach file in normal way via portal ui

- To my knowledge we have made no customizations to the "request page" (if that is the one we are talking about) except of course configuring the request form

I might be able to use the steps provided but:

- I would then need to upload the "test file" to sys_attachments first to get the sys_id, correct ?

- in my form I dont have a specific field for attachement ie. I dont have an "upload_file" field (I am using the standard "add attachment" functionality in the record producer

Kind Regards
Søren

[Shaqeel]

Hi @s_renjarnbo 

Unfortunately, we do not have an ATF test step that could fulfill the requirement - Attach a file to the catalog item.

However when using the test step "Add Attachments to Form (SP)" - there is a chance of a successfully completed test step to attach to the catalog item on the service portal page. Whether this is successful or not depends on the customizations on the page.

KB Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952775

Kindly mark solution/helpful 

Regards

Shaqeel

[s_renjarnbo]

I am sorry @Shaqeel this is not helpful at all.... others have already referred to that and it makes me no wiser.....

What is the purpose of that test step - if not adding an attachment ???

Regards
Søren