Issue when display variables from Record Producer to Task Case Form

[Thuy Thao]

Hello community,

I followed this guide to show the variables from Record Producer to the Task Case form (sn_customerservice_task)

But I met this error. It said the fields which come from the Variables are not filled in, even though on the form, the values of theses fields already appeared.

Error

Variables fields

Do you have any idea on this error?

Thank you very much!

[Ankur Bawiskar]

Hi,

Is this happening on all records of that table which are generated from record producer?

Happening for admins or non-admins?

happening for other table as well?

Regards
Ankur

[Thuy Thao]

Hello,

It's just happened to records which are generated from this record producer. I use an admin account for testing.

Since my requirement is generating a Case from Record Producer, then generate the Task Case so I just test on these related table.

Do you have any advice for this issue?

Thank you!

[phgdet]

Hi, 

To avoid error messages from mandatory fields, switch from checking the Mandatory checkbox directly on the variable record to using a Catalog UI policy. This works for me in a scope application.