Issue with Attaching Files to Specific Fields from Mobile Using actionResult.addAttachment()

[SBharathK]

Context:

I'm working on a mobile Action Item in ServiceNow that involves attaching files to specific fields on a record.

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Setup Details:

• I have created an input field on the screen for the Action Item, of type Attachment, named: submitted_letter.

• The Action Item is of type Update, but the default update behavior is not working, so I am using a Scripted Action Item to manually handle the update logic.

• I'm using actionResult.addAttachment() to attempt to attach files to a given field and then associate it with the corresponding record.

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Problems Faced:

1. Attachments are not available immediately in the sys_attachment table when actionResult.addAttachment() is called possibly only after the Action Item execution completes.

2. actionResult.addAttachment() does not return a sys_id or reference to the inserted attachment, making it hard to associate the attachment to a specific field.

3. I need to attach multiple files to multiple fields, but since attachments are delayed or invisible during the script runtime, I can’t reliably map them.

4. Even when I try to query sys_attachment manually, the attachment doesn't show up in time to associate it with the target field (e.g., submitted_letter).

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My Requirement:

• Map each file to its specific field on the record (e.g., submitted_letter, supporting_documents, etc.).

• Optionally rename each attachment.

• Ensure that all attachments are present and mapped correctly with the fields.
  
  

(function WriteBackAction(parm_input, parm_variable, actionResult) {
	try {
		var sys_id = parm_variable['sys_id'];

		if (!sys_id) return;

		var tableName = "xxxx";

		var gr = new GlideRecord(tableName);
		if (!gr.get(sys_id)) {
			gs.error("[BOND] Failed to find the Record");
			return;
		}
		var test = actionResult.addAttachment("submitted_letter", tableName, sys_id);


		var attachmentGr = new GlideRecord("sys_attachment");
		attachmentGr.addEncodedQuery("table_name=" + tableName + "^table_sys_id=" + sys_id);
		attachmentGr.orderByDesc("sys_created_on");
		attachmentGr.setLimit(1);
		attachmentGr.query();

		if (attachmentGr.next()) {
			gr.setValue("submitted_letter", attachmentGr.getValue('sys_id'));
		} else {
			gs.warn("[BOND] No attachment found for field: " + "submitted_letter");
		}

		gr.update();

	} catch (e) {
		gs.error("[BOND] Error in WriteBackAction: " + (e.message || e));
	}
})(parm_input, parm_variable, actionResult);

I tried Putting the code outside of WriteBackAction but still the attachment is not yet there

(function WriteBackAction(parm_input, parm_variable, actionResult) {

	var sys_id = parm_variable['sys_id'];

	if (!sys_id) return;

	var tableName = "xxxx";

	actionResult.addAttachment("submitted_letter", tableName, sys_id);

})(parm_input, parm_variable, actionResult);

var sys_id = "xxxxx";
var tableName = "xxxx";

var attachmentGr = new GlideRecord("sys_attachment");
attachmentGr.addEncodedQuery("table_name=" + tableName + "^table_sys_id=" + sys_id);
attachmentGr.orderByDesc("sys_created_on");
attachmentGr.setLimit(1);
attachmentGr.query();

if (attachmentGr.next()) {
	gr.setValue("submitted_letter", attachmentGr.getValue('sys_id'));
} else {
	gs.warn("[BOND] No attachment found for field: " + "submitted_letter");
}

Thanks in advance for any guidance or suggestions!

[alexsbarnett]

Any update here? I am facing the exact same issue...