Issue with creation of associated tickets' on universal request

[kummara _siva]

Hi,

I have implemented Universal Request. When a user wants to create an additional task other than the primary ticket, they can use the Associated Tasks related list under the Universal Request in Workspace.

However, a few users are receiving the error “Security constraints prevent access to this page” when they try to create an associated task.

The affected users already have both the Universal Request Admin and itil roles. The issue is occurring only for a few users, while other users with the same roles are able to create the task successfully.

Thanks All.

[ali066khan]

Hello,

This issue is expected because access to create associated tasks in Universal Request depends not only on having the Admin and itil roles but also on specific ACLs, domain separation, and related list permissions. If some users with the same roles still see “Security constraints prevent access,” it usually means their group membership or ACL inheritance differs, or there are UI policies or domain rules blocking them. Reviewing the ACLs for the Associated Tasks related list and impersonating the affected users should help pinpoint the missing access.