Issue with Guest Account

Vijay Talupula
Tera Guru
Tera Guru

‎07-31-2017 07:17 AM

Hello Every one,

In our customer instance (Istanbul), incidents are being created via inbound email actions with a Guest user account for the emails sent by the Users who don't have a user account in Snow. Below are the issues we are facing with Guest account,

1) A guest user account is not available in the System but incidents are being created with an empty (user) field and referring the to Guest profile when referring to record XML file (as mentioned in the below screenshot) not sure how?

        find_real_file.png

2) Not sure whether "Guest" account is deleted by someone. But there is an OOB business rule "User Delete Guest" which should not allow deleting the Guest account, but when I tried creating a guest account and delete it, it allowed me to delete in customer instance BUT NOT in my personal instance which is strange and couldn't find an answer for it.

Can any one please guide me how the system is considering "Guest" account though it is not available in the system otherwise if there is no Guest account in the system, does the system automatically creates for that instance and map it like the Java constructor mechanism?

Regards,

Vijay

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Chay2
Mega Guru

‎07-09-2018 10:25 AM

Are you using SSO to login? If so, did you gave your email address in "guest" profile email field?

 

Thanks.

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Michael W3
Kilo Contributor
In response to Chay2

‎07-09-2018 11:43 AM

I'm using SSO. This only happens when the Cache is cleared. Since the cache is cleared when the computer is logged off automatically, the guest account logon is authenticated first and redirected to the Home Page. Can I prevent this from happening in the first place.

 

Mike W