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12-05-2024 07:44 AM
There is a variable In catalog item, List collector type.
While end user raising request he/she selected value form the list, RITM was created selected value is reflected in RITM and it went for approval ,it got approval also created SCTAKS until here No issue.
when assignee/someone click create New SCTASK Button, in RITM the selected value is disappeared and showing all list values.
Could any one help on this.
Solved! Go to Solution.
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12-05-2024 08:15 AM
didn't get you.
Person clicked New button sc_task then in RITM selected value is disappeared?
I believe there would be a challenge as this Task is created manually and not via workflow or flow where you usually select the RITM variables which needs to be shown on SC Task form
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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12-05-2024 07:55 AM
Is it only doing it on the new task that was created or does it affect the RITM and other tasks as well?
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12-05-2024 08:15 AM
didn't get you.
Person clicked New button sc_task then in RITM selected value is disappeared?
I believe there would be a challenge as this Task is created manually and not via workflow or flow where you usually select the RITM variables which needs to be shown on SC Task form
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-05-2024 08:16 AM
check this link if it helps
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader