Hi,
I would like to request assistance with merging my old ServiceNow ID with my new one.
Old ServiceNow ID: csecec.1803158@gmail.com
New ServiceNow ID: hrishabh.kumar@newrocket.com
My goal is to merge the old ID into the new ID so that all certifications, credits, and other associated data are transferred to the new account. I attempted to use the Merge ID option but encountered an error during the process.
Below are the steps I followed:
Logged in using my new ID (hrishabh.kumar@newrocket.com).
Navigated to Profile and Settings, then opened the ServiceNow & Credentials tab.
Clicked on the Merge ID button.
Entered my old ID (csecec.1803158@gmail.com) and verified it using the verification code sent to that email address.
Accepted the terms and conditions and clicked OK to proceed.
After completing these steps, I received an error message and the merge was unsuccessful.
Please let me know what are the steps I should follow in order to merge my ids successfully. And is there a way to achieve the same functionality using update id button?
