Issue with notification

Chahak kindra
Tera Contributor

‎01-21-2025 08:14 AM

Notification is getting delayed when status changes, I have checked event queue there are no backlogs and also notification is sent and processed from ServiceNow.

Please assist what else needs to be checked and what could be the issue.

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3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

‎01-21-2025 08:51 AM

@Chahak kindra 

if user is receiving email late then something to check with you mailbox and not within ServiceNow

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-21-2025 09:06 AM

Hi @Chahak kindra 

 

Is this issue with one type of emails or all emails? Also agree with @Ankur Bawiskar , it can be outlook exchange server issue not SN.

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Dr. Atul G. - Learn N Grow Together
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Chahak kindra
Tera Contributor
In response to Dr Atul G- LNG

‎01-21-2025 11:46 PM

The issue is with only one type of email and with particular user only and user created 3 requests same day and for all requests notification is delayed.

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